Privacy Policy
Last updated 7 November 2026
This policy explains what personal information Paramount Tours and Car Rentals ("Paramount", "we") collects through the Paramount Taxi rider app, the Paramount Driver app and this website, why we collect it, and the choices you have. We follow the Jamaica Data Protection Act, 2020.
Information we collect
Riders
- Account: mobile number (used to sign in) and the name you give us.
- Trip details: pickup and drop-off locations and addresses, trip times, distance, fare and payment method.
- Location: your device location while you are requesting or on a trip, so we can match you with a nearby driver and show you their approach. We do not collect your location when the app is closed or when you have no active request.
- Ratings and feedback you give drivers, and support messages you send us.
- Device information: device type, operating system, app version and a push-notification token, used to deliver trip updates and keep the app working.
Drivers
- Identity and licensing: name, mobile number, driver's licence details, PPV badge, insurance, certificate of fitness, vehicle registration, a profile photo and vehicle photo. These are required by law for public passenger transport and are reviewed by Paramount before approval.
- Location: continuous device location while you are online in the driver app, including in the background, so riders can be matched to you and track their trip. Location sharing stops when you go offline.
- Trips and earnings: trips completed, fares, commission owed and settlements.
How we use it
- To provide the service: matching riders and drivers, calculating fares, navigation, trip history and receipts.
- Safety and trust: verifying drivers, investigating complaints, lost property and incidents.
- Communication: trip notifications by push and SMS, and replies to your support requests. We do not send marketing messages without your consent.
- Legal and accounting obligations, including records required by the Transport Authority and tax authorities.
Who we share it with
- Your driver or rider sees what they need for the trip: first name, rating, pickup/drop-off and, for riders, the driver's photo, vehicle and plate. Phone numbers are shared only to allow a call about the active trip.
- Service providers who process data on our behalf under contract: cloud hosting and database (Supabase, hosted in the United States), SMS delivery (Twilio), maps and routing (Google Maps Platform), push notifications (Expo), and error monitoring. They may not use your data for their own purposes.
- Authorities where required by law, a court order or to protect safety.
We do not sell personal information.
How long we keep it
Account details are kept while your account is active. Trip records are kept for seven years to meet accounting and regulatory requirements. Driver location history is kept for 90 days. Documents of rejected driver applications are deleted within 30 days.
Your rights
You can access, correct or delete your personal information, object to or restrict processing, and withdraw consent. To delete your account, use Account → Delete account in the app or email support@paramounttaxi.com from the phone number on the account. We respond within 30 days. You may also complain to the Office of the Information Commissioner of Jamaica.
Permissions the apps request
- Location (riders: while using the app; drivers: always, so you can receive trips with the screen off).
- Notifications for trip updates.
- Camera and photos (drivers only) to upload documents.
You can change these in your device settings at any time; some features will not work without them.
Children
The apps are not intended for anyone under 18. We do not knowingly collect information from children.
Security
Data is encrypted in transit and at rest. Access to personal information is restricted to staff who need it, and every database access is subject to row-level permissions.
Changes
We will post any changes here and update the date above. Material changes will be announced in the app.
Contact
Paramount Tours and Car Rentals, Kingston, Jamaica
Email: support@paramounttaxi.com · Phone: +1 (876) 000-0000